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IDProjectCategoryView StatusDate SubmittedLast Update
0001193T99X171.00 SKB EagleGeneralpublic2021-04-07 10:452023-03-27 15:52
Reporter(ALTech) SH Son Assigned To(MFG) An Tran Due Date
PrioritynormalSeveritys6-featureReproducibilityhave not tried
Status closedResolutionfixed 
Summary0001193: [Eagle] 1st RMA shipping list
DescriptionHI Eagle Team.

Here is 1st RMA return units list

Please check list and answer the below question.
 1. Hongkong shipping address to deliver Vietnam factory.
 2. return due date after ALT ship out

Thanks
SON
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Relationships

related to 0000814 closed(Sales) Miya Wang RMA Specification for BFX-AT100 
related to 0001471 closed(MFG) An Tran [Eagle] RMA in warranty 
related to 0001481 closed(MFG) An Tran [Eagle] 2nd RMA shipping list : LED RMA List 
related to 0001524 closed(MFG) An Tran [Eagle] 2022.08 RMA_KR 2nd(lot2) shipping list 
related to 0001541 closed(MFG) An Tran [Eagle] 2022.09 RMA_KR 3rd(lot3) shipping list 
related to 0001574 closed(PM) Roisy Liang [Eagle] 2022.12 RMA_KR 4th (Lot4) shipping list 
related to 0001629 closed(MFG) Yuri Ruan [Eagle] 2023.02 RMA_KR 5th (Lot5) shipping list 
related to 0001660 closed(MFG) Yuri Ruan [Eagle] 2023.02 Monthly RMA_KR_202302 (Lot6) shipping list 
related to 0001690 new [Eagle] RMA status 

Users monitoring this issue

User List (ALTech) BY Lee , (ALTech) JW Kim , (ALTech) Lonnie Kim , (ALTech) SH Son , (ALTech) Sophie Lee , (ALTech) SY Yoon , (PM) Canon Hsieh , (PM) Dennis Lu , (PM) Sheila Tu , (PM) Tiffanie Lai

Activities

(ALTech) SH Son

2021-04-07 10:45

developer  

image.png (273,598 bytes)
EAGLE_RMA_LIST_210405.xlsx (47,788 bytes)

(PM) Henry Chiou

2021-04-07 14:00

developer   ~0006608

Hi SH,

Got it. Will have factory crew review the list first.
Per email on 4/1 with title "RE: About package reliability report<===RE: Regarding RMA process for Eagle"
We will complete the reliability test by 4/23.
Plz kindly wait for our report then ship out.
Many thanks!!

Best,
Henry

(ALTech) SH Son

2021-09-03 09:15

developer   ~0008053

Last edited: 2021-09-03 09:15

 update

1st packing was done. : 634pcs
 EAGLE_RMA_LIST_210405.xlsx (47,788 bytes)
 -> ready for shipment.

2nd packing is ready. : 672pcs
 -> Defect classification completed
 : LED defect 621 pcs
 : BT connection fail 51pca

// LED defect unit 15pcs was already ship to FII for defect analysis
https://mantis.cnsbg.foxconn.com/vaas/view.php?id=1129#c6957

Defect classification yet.
: 1801 pcs (until 2021.09.03)

=> so far total 3107 pcs ALT on hand.

(ALTech) SH Son

2021-12-22 17:19

developer   ~0009025

Last edited: 2021-12-22 17:24

 Hi Carey.
I will update information this mantis for trial run HK root.

42pcs / 1carton

Please Ignore the previous history

Thanks
SON

(PM) Carey Lu

2021-12-22 17:36

no access   ~0009027

Hi Mr. Son,
Please help to send the information via email and include factory team as well. (an.qa.tran@mail.foxconn.com & william.wx.ruan@mail.foxconn.com)
The RMA process will be executed by factory side but they cannot access mantis...
Thanks in advance.

BR,
Carey

(PM) Sheila Tu

2022-03-29 10:43

developer   ~0009724

Hi Mr. Yoon,

The tracking number that VN factory returned is FedEx# 7764 0995 4051.
Please find the attachment for waybill.
776409954051_6BY-230001_1157531.pdf (95,586 bytes)

(ALTech) SH Son

2022-03-29 14:51

developer   ~0009728

Hi Sheila

Please upload the invoice and packing list

thanks
SON

(PM) Dennis Lu

2022-03-30 09:19

developer   ~0009738

Hi Mr. Son,

Please find the attachment for Eagle RMA 42pcs invoice and packing list.

BR,
776423070436_6BY-230001_1_RMA 42Pcs_ invoice and packing.xls (119,808 bytes)

(ALTech) SH Son

2022-04-06 10:02

developer   ~0009802

Hi Sheila Tu
Here is ALT feedback of RMA trial run.
Please check with the factory and reply this.

Also, as I mentioned via wechet, returned 42 units has no foot rubber.
Should I send them all back to Vietnam? ? Or send the foot rubber?

Thanks
SON
[EAGLE] BFX-AT100_RMA_Feedback_220405.pdf (995,394 bytes)

(PM) Sheila Tu

2022-04-07 18:08

developer   ~0009840

Hi SH,

VN factory will deliver 42pcs rubber foot within next week. We'll update the tracking number once we have it.

(ALTech) SH Son

2022-04-08 09:49

developer   ~0009843

Hi Sheila

please answer other questions
1. Reduce repair processing time
2. Label - Assembled in Vietnam
3. Soldering quality
4. Latest SW update
5. HK address update

thanks
SON

(PM) Sheila Tu

2022-04-08 17:05

developer   ~0009851

Hi SH,

We've already forwarded your document to factory PQE.
They're discussing internally and estimate to feedback it within next week.

(ALTech) SH Son

2022-04-18 09:40

developer   ~0009895

Last edited: 2022-04-18 09:41

 Hi Canon and Sheila
0001193:0009840
Please update the tracking number for the missing rubber foot 42pcs

0001193:0009851
Let me know the answer my RMA feedback.


Thanks
SON

(ALTech) SH Son

2022-04-25 09:12

developer   ~0009920

Hi Canon
the rubber foot 42pcs is received. thanks.
Please remind the factory that next time rubber foot should be attached.


and factory did not the answer my RMA feedback below
[EAGLE] BFX-AT100_RMA_Feedback_220405.pdf (995,394 bytes)

1. Reduce repair processing time
2. Label - Assembled in Vietnam
3. Soldering quality
4. Latest SW update
5. HK address update

Thanks
SON

(PM) Canon Hsieh

2022-05-12 07:52

developer   ~0010008

Dear SH,
Kindly see the attachment from VN factory update.

Canon

Thanks
RMA process Fii feedback.pptx (1,818,548 bytes)

Issue History

Date Modified Username Field Change
2021-04-07 10:45 (ALTech) SH Son New Issue
2021-04-07 10:45 (ALTech) SH Son File Added: image.png
2021-04-07 10:45 (ALTech) SH Son File Added: EAGLE_RMA_LIST_210405.xlsx
2021-04-07 10:46 (ALTech) SH Son Description Updated
2021-04-07 10:48 (ALTech) SH Son Issue Monitored: (ALTech) BY Lee
2021-04-07 10:48 (ALTech) SH Son Issue Monitored: (ALTech) JW Kim
2021-04-07 10:48 (ALTech) SH Son Issue Monitored: (ALTech) SH Son
2021-04-07 10:48 (ALTech) SH Son Issue Monitored: (ALTech) Sophie Lee
2021-04-07 10:48 (ALTech) SH Son Issue Monitored: (ALTech) SY Yoon
2021-04-07 10:48 (ALTech) SH Son Issue Monitored: (PM) Henry Chiou
2021-04-07 10:48 (ALTech) SH Son Issue Monitored: (PM) Tiffanie Lai
2021-04-07 10:48 (ALTech) SH Son Issue Monitored: (ALTech) Lonnie Kim
2021-04-07 10:49 (ALTech) SH Son Assigned To => (PM) Henry Chiou
2021-04-07 10:49 (ALTech) SH Son Status new => assigned
2021-04-07 14:00 (PM) Henry Chiou Note Added: 0006608
2021-04-30 19:14 (PM) Henry Chiou Issue Monitored: (PM) Dennis Lu
2021-09-03 09:07 (ALTech) SY Yoon Issue Monitored: (PM) Carey Lu
2021-09-03 09:09 (ALTech) SH Son Issue Monitored: (PM) Sheila Tu
2021-09-03 09:15 (ALTech) SH Son Note Added: 0008053
2021-09-03 09:15 (ALTech) SH Son Note Edited: 0008053
2021-12-22 17:16 (ALTech) SH Son Assigned To (PM) Henry Chiou => (PM) Carey Lu
2021-12-22 17:19 (ALTech) SH Son Note Added: 0009025
2021-12-22 17:19 (ALTech) SH Son Relationship added related to 0000814
2021-12-22 17:24 (ALTech) SH Son Note Edited: 0009025
2021-12-22 17:36 (PM) Carey Lu Note Added: 0009027
2021-12-23 18:07 (PM) Carey Lu Severity s2-severe => s6-feature
2022-03-29 10:38 (PM) Sheila Tu Issue End Monitor: (PM) Carey Lu
2022-03-29 10:38 (PM) Sheila Tu Issue End Monitor: (PM) Henry Chiou
2022-03-29 10:43 (PM) Sheila Tu File Added: 776409954051_6BY-230001_1157531.pdf
2022-03-29 10:43 (PM) Sheila Tu Note Added: 0009724
2022-03-29 14:51 (ALTech) SH Son Note Added: 0009728
2022-03-30 09:19 (PM) Dennis Lu File Added: 776423070436_6BY-230001_1_RMA 42Pcs_ invoice and packing.xls
2022-03-30 09:19 (PM) Dennis Lu Note Added: 0009738
2022-04-06 10:02 (ALTech) SH Son File Added: [EAGLE] BFX-AT100_RMA_Feedback_220405.pdf
2022-04-06 10:02 (ALTech) SH Son Note Added: 0009802
2022-04-07 18:08 (PM) Sheila Tu Note Added: 0009840
2022-04-08 09:49 (ALTech) SH Son Note Added: 0009843
2022-04-08 17:05 (PM) Sheila Tu Note Added: 0009851
2022-04-18 09:39 (ALTech) SH Son Assigned To (PM) Carey Lu => (PM) Canon Hsieh
2022-04-18 09:39 (ALTech) SH Son Issue Monitored: (PM) Canon Hsieh
2022-04-18 09:40 (ALTech) SH Son Note Added: 0009895
2022-04-18 09:41 (ALTech) SH Son Note Edited: 0009895
2022-04-25 09:12 (ALTech) SH Son Note Added: 0009920
2022-04-29 14:47 (ALTech) SH Son Relationship added related to 0001471
2022-05-12 07:52 (PM) Canon Hsieh File Added: RMA process Fii feedback.pptx
2022-05-12 07:52 (PM) Canon Hsieh Note Added: 0010008
2022-05-20 09:59 (ALTech) SH Son Relationship added related to 0001481
2022-08-17 09:52 (ALTech) SH Son Relationship added related to 0001524
2022-09-29 11:01 (ALTech) SH Son Relationship added related to 0001541
2022-09-29 11:01 (ALTech) SH Son Assigned To (PM) Canon Hsieh => (MFG) An Tran
2022-12-09 09:00 (ALTech) SH Son Relationship added related to 0001574
2023-01-31 09:55 (ALTech) SH Son Relationship added related to 0001629
2023-02-20 10:12 (ALTech) SH Son Relationship added related to 0001660
2023-03-27 15:51 (ALTech) SH Son Relationship added related to 0001690
2023-03-27 15:52 (ALTech) SH Son Status assigned => closed
2023-03-27 15:52 (ALTech) SH Son Resolution open => fixed